All requests for cancellations and/or transfers must be received in writing via email to: customercare@dalbyforestcyclehub.co.uk 

Changes will become effective on the date of written confirmation being received. 

The appropriate cancellation charge will apply based on the cost of your booking, as shown below. 

Extenuating circumstances are excluded and will be charged at Dalby Forest Cycle Hub’s discretion. 

In the event of an individual named on the booking form cannot attend, we will accept substitution of another suitable delegate on the condition that written notification of the substitution has been received by us prior to the course date. 

If the individual named on the booking form is unable to attend and cannot or does not wish to transfer their place to another candidate, a percentage of the fee paid may be accepted as payment towards a place on the same or another course that takes place within 3 months following the originally booked event. The amount of the course fee transferred is displayed below. 

In the event of there being insufficient numbers booked onto a course, Dalby Forest Cycle Hub reserves the right to cancel or postpone the course. 

In the event of cancellation of a course by Dalby Forest Cycle Hub, we will endeavour to inform all participants two weeks before the course is due to take place, although please be aware that this is not always possible. All course fees paid will be reimbursed in full, or the payment will be transferred in full to another Dalby Forest Cycle Hub course. Dalby Forest Cycle Hub shall not accept liability for any consequential loss and shall have no liability to reimburse any other costs that may have been incurred, including transport costs, accommodation etc. 

It may be necessary, for reasons beyond the control of Dalby Forest Cycle Hub, to change the content and timing of the programme, the date, the venue, or the tutor. 

Food and travel are the responsibility of the candidate. 

Your bicycle and equipment are your own responsibility. We accept no responsibility for any damage/loss or theft of bicycles or other equipment, or injury to the candidate. 

If you are unable to attend any of the courses due to extenuating circumstances, you must inform Dalby Forest Cycle Hub in writing. 

If you were unable to attend due to illness you must provide evidence in the form of a doctor’s note. 

Dalby Forest Cycle Hub shall not be liable to refund of fees or for any other penalty should courses be cancelled due to war, fire, strike lock-out, industrial action, tempest, accident, civil disturbance, closure of the forest by Forest England or any other cause whatsoever beyond their control.